Shipping policy
SHIPPING POLICY
AZAHARA GROUP
At Azahara.in, we are committed to delivering every order on time, in excellent condition, and with complete transparency. To achieve this, we partner with trusted courier services across India.
1. Order Processing
Orders are processed within 24–48 business hours after payment confirmation. A
confirmation email/SMS will be sent once your order is successfully placed.
In case of issues such as address mismatch or payment errors, our customer care team will contact you before
dispatch.
2. Delivery Timelines
Standard delivery time: 5–7 business days for most serviceable pin codes in India. Metro cities may
receive deliveries earlier, while remote/rural areas may take longer. During festivals, holidays, or
high-demand periods, delivery timelines may be extended.
3. Shipping Partners & Tracking
We work with leading logistics providers to ensure reliable and secure deliveries.
Once dispatched, you will receive a tracking number and link via email/SMS to monitor your shipment in real
time.
4. Shipping Charges
Free shipping may apply on select products or during promotional offers.
Standard shipping charges (if applicable) will be displayed at checkout before payment.
Any special handling charges (e.g., bulk or fragile items) will be communicated transparently.
5. Packaging & Safety
Orders are securely packed to prevent damage during transit.
If you receive a package that appears tampered with or damaged, please do not accept it and immediately inform
our support team.
6. Possible Delays
Although we aim for timely deliveries, delays may occur due to:
Weather disruptions.
Courier service issues.
Unexpected surge in orders
National/State holidays or lockdowns
We appreciate your patience and understanding in such cases.
7. International Shipping
We currently deliver across India only.
International shipping is not available at this time.
8. Contact Us
Email: support@azahara.in
Phone: +91 89828 40268
Address: Near Hanuman Mandir, Main Bazar, Dinara (Shivpuri), Madhya Pradesh – 473665