Privacy policy

PRIVACY POLICY

AZAHARA GROUP

Last updated: 23 August 2026

1. Introduction

This Privacy Policy describes how AZAHARA GROUP (“we”, “us”, or “our”) collects, uses, shares, and
protects your personal information when you visit www.azahara.in (the “Site”), use our services,
make a purchase, create an account, or otherwise communicate with us (collectively, the “Services”).
By using our Site or Services, you acknowledge that you have read this Privacy Policy.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, or
applicable legal and regulatory requirements.
Any updates will be posted on the Site with a revised “Last updated” date. We encourage you to
review this Privacy Policy periodically.

3. Information We Collect

Depending on how you interact with our Site and Services, we may collect the following information:
● Contact Information: Name, email address, phone number, billing address, and shipping
address.
● Order Information: Products purchased, order details, payment status, billing information,
shipping information, and transaction details.
● Account Information: Account details, preferences, and login or account activity, where
customer accounts are available.
● Device and Usage Information: IP address, browser type, device information, cookies, and
information about how you interact with our Site.
● Communication Information: Information you provide when contacting us through email,
phone, chat, forms, or customer support.
● Marketing Information: Your preferences regarding promotional communications,
advertisements, and offers.

4. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to operate our Site, remember preferences,
understand how visitors use our Site, improve our Services, and support advertising and marketing
activities.
You may control or disable certain cookies through your browser or available cookie settings.
However, disabling certain cookies may affect the functionality or performance of the Site.

5. How We Use Your Information

We may use your personal information to:
● Process and fulfil orders and payments.
● Arrange shipping and delivery.
● Send order confirmations, delivery updates, and other transactional communications.

● Process returns, refunds, and customer support requests.
● Create and manage customer accounts.
● Improve our Site, products, Services, and customer experience.
● Personalize content, offers, and marketing communications where permitted.
● Detect, investigate, and prevent fraud, misuse, unauthorized activity, or security incidents.
● Maintain business, accounting, and transaction records.
● Comply with applicable legal, regulatory, tax, and governmental requirements.

6. Payment Security

Payments made through our Site are processed through secure third-party payment providers and
payment networks.
AZAHARA GROUP does not directly store complete credit or debit card details on its systems. Payment
providers may collect and process payment information in accordance with their own privacy policies
and security practices.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in
this Privacy Policy, including fulfilling orders, providing customer support, maintaining business
records, resolving disputes, preventing fraud, and complying with applicable legal, tax, accounting, and
regulatory requirements.
Retention periods may vary depending on the type of information and the purpose for which it was
collected.

8. Data Security

We take reasonable administrative, technical, and organisational measures designed to protect
personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Access to personal information is limited to persons and service providers who require it for legitimate
business purposes.
However, no method of transmission over the internet or electronic storage can be guaranteed to be
completely secure.

9. Data Sharing and Disclosure

We may share personal information where reasonably necessary with:
● Payment Providers: To process payments and transactions.
● Logistics and Shipping Partners: To fulfil and deliver orders.
● Technology and Service Providers: Including website hosting, customer support, IT,
analytics, and other business service providers.
● Marketing and Advertising Partners: To support promotional and advertising activities
where permitted by applicable law.
● Professional Advisers: Such as accountants, auditors, consultants, or legal advisers where
necessary.
● Government or Regulatory Authorities: Where disclosure is required by law, regulation,
court order, or other lawful request.
● Affiliates or Business Partners: Where necessary for legitimate business operations.
We do not sell your personal information for monetary consideration.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:
● Request access to personal information we hold about you.
● Request correction of inaccurate or incomplete information.
● Request deletion of your personal information where applicable.
● Withdraw consent where processing is based on consent.
● Object to or restrict certain uses of your personal information where applicable.
● Request information about how your personal information is being processed.
● Request a copy of certain personal information where applicable.
To submit a privacy-related request, contact us at support@azahara.in.
We may need to verify your identity before processing certain requests.

11. International Data Transfers

Some of our technology, cloud, payment, analytics, or other service providers may process or store
personal information outside India.
Where applicable, we take reasonable steps to ensure that such processing is handled in accordance
with applicable data protection requirements and appropriate safeguards.

12. Children’s Privacy

Our Services are not specifically directed toward children.
We do not knowingly collect personal information from children except where permitted by applicable
law. If you believe that a child has provided personal information to us without appropriate
authorization, please contact us at support@azahara.in so that we can review the request and take
appropriate action.

13. Third-Party Links and Services

Our Site may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites or
services. We recommend reviewing the privacy policies of any third-party service before providing
personal information.

14. Complaints and Dispute Resolution

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle
your personal information, please contact us at support@azahara.in.
We will make reasonable efforts to review and address your concern. Where applicable, you may also
have the right to approach the relevant data protection or regulatory authority.

15. Contact Us

AZAHARA GROUP
Email: support@azahara.in
Phone: +91 8982840268
Address: Near Hanuman Mandir, Main Bazar, Dinara (Shivpuri), Madhya Pradesh – 473665