Refund policy

REFUND & RETURN POLICY
AZAHARA GROUP

At AZAHARA GROUP (www.azahara.in), we value your trust and satisfaction. Our goal is to deliver high-quality products with a simple and transparent experience. This policy outlines the conditions under which returns and refunds are processed.

1. Conditions for Returns

• Returns are accepted only if the product arrives damaged, defective, leaking, or incorrect.
  
• Perfumes, perfume roll-ons, body mists, room fresheners, car fresheners, and other fragrance products are non-returnable unless they are received damaged, defective, leaking, or incorrect.
  
• To process a return, customers must provide clear photo or video proof of the issue upon delivery.
  
• A return request must be submitted within 7 days of receiving the order.

2. Non-Returnable Items

• Products that have been opened, used, sprayed, tested, or tampered with.
  Perfumes, perfume roll-ons, body mists, room fresheners, car fresheners, and other fragrance
  
• products, unless received damaged, defective, leaking, or incorrect.
  
• Sale items and gift cards.

3. How to Request a Return

• Contact us at support@azahara.in or call +91 8982840268 within 7 days of receiving your order.
  
• Provide your order details and clear photo or video proof of the damage, defect, leakage, or incorrect item.
  
• Once your request is approved, we will provide return instructions.
  
• Items sent back without prior approval cannot be accepted.

4. Refunds

• After we receive and inspect your returned item, you will be notified of the outcome.
  
• If approved, the refund will be credited to your original payment method within 10 business days.
  
• Bank or card processing times may vary.
  
• If your approved refund has not been received after more than 15 business days, please contact us at
  support@azahara.in.

5. Exchanges

• We do not currently offer direct exchanges.
  
• If you would like to replace an item, please place a new order once your return has been processed.